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Help 8.3 Troubleshooting - Cannot Logon

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Introduction: There are two common error messages members may get when trying to logon to the website. These are: 'Member does not exist in the Sunshine Coast Bicycle Club' and/or  'Your Logon Password is Invalid'.

 

Members can logon with their name (Its not case sensitive). See example below:

 

 

or with their membership number. See example below:

 

 

Since V1.10, validation of your logon is now done using Javascript, so therefore it is important you are using the latest version of your web browser if you are having issues logging on. With older equipment pre Windows 7, the latest version of Microsoft Internet Explorer is not available, so use Mozilla Firefox and/or Google Chrome instead.

 

If you are experiencing the symptom of no pop-up window with the members area in it after logging on, make sure you are on the latest version of the web browser and cookies are turned on in the web browser.

 

There are seven suggestions you should try:

 

a) Make sure the caps lock is turned off on the keyboard.  It's not as silly as it sounds and more often or not its the cause of most logon problems. If you get Your Logon Password is Invalid then its highly likely this is the issue. It means you have entered your Member ID/Name correctly, just your password is wrong. With tablets and smartphones with smaller screens I could also suggest you turn the screen side on to make the keys bigger so you don't tap the wrong key by mistake.

 

b) Make sure cookies are enabled in the web browser you are using.
Typical Symptom: If cookies are turned off, its likely you will get no error on the logon screen, but the members area will not appear at all in a new pop-up window.
- Google Chrome select the three vertical dot icon in the top right hand corner in the browser. Select 'Settings' from the popup menu, then 'Privacy and Security'. Under 'Content Settings' make sure that 'Allow sites to read and save cookie data' is turned on and 'block third party cookies' is turned off.

- Microsoft Edge select the three horizontal dots in the top right hand corner in the browser. Select 'Settings' then 'Advanced Settings'. Under Cookies make sure 'Don't block cookies' is selected.

- Mozilla Firefox select the three horizontal lines icon in the top right hand corner. Select 'Options' the 'Privacy and Security'. Under 'History' select 'Use custom settings for History' from drop-down box. Custom settings are then exposed including cookie so make sure that third part cookies is set to 'always'. and 'accept cookies from website' is ticked.

 

c) Clear the browser Cache. Its possible either your running out of space or a left over cookie the system is blocking you from logging on.

- Google Chrome select the three vertical dot icon in the top right hand corner in the browser. Select 'History' then 'Clear Browsing Data'. Clear everything.

- Microsoft Edge select the three horizontal dots in the top right hand corner in the browser. Select 'Settings' then 'Clear Browsing Data'.

- Mozilla Firefox select the three horizontal lines icon in the top right hand corner. Select 'Options' the 'Privacy and Security'. Under 'History' select 'Clear your recent history'.

 

A good device cleanup utility is CCleaner from Piriform Software can be found in the Google playstore for Android Devices or download from https://www.ccleaner.com/ccleaner/download for Windows computers. Its a good free untility to cleanup your system including removing junk from your devices storage.

 

d) Date/Time and/or timezone incorrect on your computer.

Typical Symptom: You might get 'Certificate Error' on a large number of website you visit with this device.

This is quite common on older equipment where the battery on the motherboard has failed and is therefore not keeping the time correctly. Windows computers do have the option to update date/time from the world clock if configured corrrectly. You will also notice on many other websites you visit you may get a 'certificate error' and don't know why. Simply fix up the date and time on the device, make sure it is setup to todays date and time. Check Timezone is set to Brisbane (GMT +10).

 

Sunshine Coast Bicycle Touring Club - Help - Help 5.5 Google UBD References

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Help 8.3 Troubleshooting - Cannot Logon

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e) The pop-up blocker on your web browser is enabled.

Typical Symptom: When you press the logon button, your member logon details are erased but the members area does not pop up in a new window.

Try turning this off in the web browsers settings and try loading the website again.

 

f) Out of date computer and/or web browser.

Typical Symptom: When you press the logon button, your member logon details are erased but the members area does not pop up in a new window.

The logon validation since V1.10 of the website implemented on 3rd June 2018 now uses Javascript to validate logon information. If you don't have a reasonably recent version of the web browser then you might not get any clue as to why you can't logon, most likely the javascript used in that version of the browser is out-of-date. Please go to you play store to get the latest version of the web browser and install it on the device you are using..

 

g) Message in your web browser that it cannot load the page. The common cause is the antivirus as marked our website as 'not safe' or a webpage is virus infected (Which is false). If you use Trend Micro Internet Security it has been known to stop the website from loading. Open the main page of your antivirus program and mark the domain of 'scbtc.org.au' as safe and reopen the website again.

 

If none of the three suggestions above work, then use 'Contact Us' page in the non-members area to send the details to the webmaster. Please make sure you provide what type of computer you are using (Apple, Windows, Iphone, Android Phone, Ipad etc) and web browser with version of it (ie Google Chrome, Microsoft Edge, Mozilla Firefox, Internet Explorer, Safari etc) and advise what steps above you have tried.